Front Desk Agent

The Ryder Hotel•Dallas, TX

79d•Onsite

About The Position

The Front Desk Agent serves as the face of The Adolphus, creating memorable first impressions and delivering personalized service so guests feel welcomed, valued, and cared for throughout their stay. The role supports guest arrivals and departures, answers questions about hotel and local offerings, anticipates and resolves concerns, and coordinates with other departments to fulfill guest needs. It requires warmth, professionalism, attention to detail, and the ability to remain composed in a fast-paced environment.

Requirements

Strong communication and interpersonal skills, with an approachable and polished presence.
Passion for elevated guest experiences and personalized hospitality.
Ability to multitask and remain composed in a fast-paced environment.
Strong organizational skills and attention to detail.
Comfort using hotel property management systems, Microsoft Office, and related technology platforms.
Flexible schedule availability, including mornings, evenings, weekends, and holidays.
Ability to problem-solve independently and exercise sound judgment.
Ability to stand and walk for extended periods throughout the shift.
Ability to occasionally lift and carry items weighing up to 25 pounds.
Ability to bend, reach, and move throughout guest-facing areas as needed.
Ability to maintain professionalism and poise in a fast-paced environment.

Nice To Haves

Previous hotel front desk, hospitality, or guest service experience is preferred.

Responsibilities

Welcome guests warmly and professionally during check-in and check-out.
Handle guest arrivals, departures, room assignments, and billing procedures efficiently while providing personalized service.
Answer questions about hotel amenities, services, dining options, local attractions, and transportation.
Anticipate guest needs and proactively resolve concerns.
Maintain an active, visible presence in the lobby and offer assistance as needed.
Process payments, cash handling, room charges, and adjustments accurately according to hotel procedures.
Coordinate with Housekeeping, Engineering, Valet, and other departments to fulfill guest requests promptly.
Maintain the confidentiality and security of guest information.
Handle guest requests, special accommodations, and service recovery situations professionally and urgently.
Keep the front desk, lobby, and guest-facing areas organized, clean, and welcoming.
Follow hotel policies, procedures, safety standards, and brand expectations.