Front Desk Agent

Courtyard by Marriott (Huntington Hotels) • San Diego, CA

18d

About The Position

Huntington Hospitality is hiring a Front Desk Agent to support guest experiences at its Marriott- and Hilton-branded hotels. The role greets guests, manages front-desk operations, and provides information and assistance throughout guests’ stays. The position reports to the Front Office Manager. Candidates should have a high school diploma or equivalent and customer service experience; prior hotel front desk experience is a plus but not required. The schedule is flexible and may include nights, weekends, and holidays as needed. The role is non-exempt and eligible for overtime under applicable federal and California requirements. Meal and rest periods, paid sick leave, and other required benefits are provided in accordance with applicable law. Employment is at-will unless otherwise required by law or written agreement, and the job description may be modified based on business needs.

Requirements

• High school diploma or equivalent.
• Customer service experience and the ability to make people feel welcome.
• Strong verbal and written communication skills.
• Professional appearance and courteous demeanor.
• Strong attention to detail and accuracy with cash handling and billing.
• Ability to multitask and remain calm in a busy environment.
• Flexible availability for varied shifts, including nights, weekends, and holidays as needed.
• Ability to stand, sit, or walk for extended periods; move throughout the hotel; lift, carry, push, pull, and place objects up to 25 pounds without assistance; and reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• Previous hotel front desk experience.

Responsibilities

• Greet guests warmly and professionally.
• Manage room assignments and distribute keys.
• Stay informed about hotel events to support smooth guest experiences.
• Handle guest check-ins and check-outs.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Provide information about hotel amenities and local destinations, including dining, entertainment, and shopping.
• Manage guest mail and messages discreetly.
• Coordinate transportation arrangements.
• Respond calmly and effectively during emergencies.
• Answer calls promptly and professionally.
• Assist guests with in-room features.
• Log and follow up on guest feedback.
• Communicate guest needs to the appropriate departments.
• Resolve billing issues accurately and handle transactions securely.
• Use property management systems and other technology tools.
• Promote current rates, offers, and hotel packages.
• Conduct tours of guestrooms and meeting spaces for prospective guests.
• Assist where needed with a positive, can-do attitude.

Benefits

• Paid sick leave and other benefits required by applicable California and local ordinances.
• Meal and rest periods in accordance with California requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED