Front Desk Agent

AC Seattle Downtown•Seattle, WA

3d•$21 - $22

About The Position

The Front Desk Agent is the first point of contact for hotel guests, creating memorable experiences and lasting impressions throughout their stay. The role handles guest questions, requests, and complaints promptly and courteously, while coordinating with other departments to provide efficient service. The agent also supports hotel operations through accurate check-in and check-out, phone service, reservations, and cash and charge reconciliation.

Requirements

Strong verbal and written communication skills.
Ability to read, write, type, and use basic technology.
Ability to stand for an entire shift.
Ability to lift at least 25 pounds.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Previous guest-facing customer service experience in a fast-paced environment.

Responsibilities

Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
Coordinate with other departments to handle guest requests in a fast-paced environment.
Answer questions about the local area and hotel facilities, and provide directions and resources.
Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
Follow cash-handling procedures and post and reconcile charges on guest receipts.
Support hotel goals through teamwork and collaboration with all departments.

Benefits

Medical, dental, and vision insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Paid time off, including vacation and sick leave.
Company-matched 401(k) plan.
Flexible Spending Account.
Voluntary benefits, including accident, life, and critical illness coverage.
Hotel benefits.
Employee assistance program.
Leadership development program.
Daily pay.
Paid holidays.
Educational opportunities and tuition reimbursement.
Paid jury duty, personal, medical, and military leave in accordance with applicable law.