Front Desk Agent - Limelight Ketchum
About The Position
The Front Desk Agent at Limelight Ketchum welcomes and registers guests, assigns rooms, presents statements, and collects payments from departing guests. The role communicates and coordinates with housekeeping, maintenance, guest services, and other departments to fulfill guest requests and support daily needs and special requirements. The agent also provides information about hotel amenities, recommends local restaurants and activities, accepts reservation changes and cancellations, and maintains and settles a cash bank. This is a year-round, regular part-time position reporting to the Front Office Manager.
Requirements
- High school diploma or equivalent preferred.
- One year of customer or guest experience preferred.
- Previous front desk experience preferred.
- Basic knowledge of local mountain and town activities and events.
- Basic industry terminology.
- Knowledge of company policies and procedures.
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
- Active listening and interpersonal skills to personalize the guest experience.
- Ability to act professionally in a fast-paced environment.
- Strong attention to detail.
- Ability to work independently with minimal supervision.
- Ability to work effectively in team settings and contribute positively to group dynamics.
- Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
- Ability to occasionally lift, push, or pull up to 50 lbs. individually or with assistance.
Responsibilities
- Welcome guests upon arrival and assign rooms.
- Provide guests with an overview of the hotel and its amenities.
- Coordinate daily needs and special requirements for hotel guests with other departments.
- Recommend restaurants and activities suited to guests’ abilities, skill levels, and interests.
- Maintain the cash bank and settle it daily.
- Accept reservations, changes, and cancellations.
- Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
- Comply with hotel and Aspen One policies.
- Assist with emergency and security procedures as directed by management.
- Complete tasks and projects delegated by the manager and assist other departments as staffing and business levels demand.
- Perform other duties as assigned.
Benefits
- Paid Time Off Programs
- Employee Ski Pass
- Other company perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
