Front Desk Agent
About The Position
The Front Desk Agent works at Westgate Lakes Resort & Spa, greeting and registering guests, assigning rooms, and supporting guests during their stay. The role includes handling room keys and Bellhop instructions, responding to questions about resort services and local attractions, maintaining room availability and guest account records, processing payments and charges, and making or confirming reservations. The agent also assists with arranging tours and safeguarding guests’ valuables. The position requires overnight availability and the ability to work an 8-hour shift. Duties and responsibilities may change.
Requirements
- Experience with customer service.
- Must be able to work overnight.
- Must be able to work an 8-hour shift.
Responsibilities
- Greet and register guests and assign rooms.
- Issue room keys and provide escort instructions to the Bellhop.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make and confirm reservations.
- Post room, food, liquor, and telephone charges to guest ledgers.
- Make restaurant, transportation, or entertainment reservations and arrange tours.
- Assist guests with depositing valuables in the hotel safe or safe deposit box.
- Perform nightly bucket checks.
- Listen to guests’ problems and find solutions.
Benefits
- Medical, dental, and vision coverage.
- Paid vacation, sick, and personal time.
- Paid holidays.
- 401(k) with company match.
- Daily Pay access.
- Pregnancy, parental leave, and adoption assistance.
- Wellness programs.
- Flexible spending accounts.
- Tuition assistance.
- Military leave.
- Employee Assistance Program.
- Life, disability, accident, critical illness, and hospital insurance.
- Pet insurance.
- Discounts on hotels, cruises, resorts, restaurants, and entertainment.
- Low-cost gym membership.
- Scholarship opportunity for an eligible dependent of a current team member.
- Career growth and advancement opportunities.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
