Front Desk Agent
About The Position
Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role requires professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary according to guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The position involves checking guests in and out, processing payments, assisting guests and vendors, and preparing shift reports for management. Employees are regularly required to stand, sit, or walk for extended periods. Island Hospitality offers a formal training and development program intended to support employee development and career growth. The posting also describes wellness, insurance, leave, retirement, incentive, discount, recognition, and referral benefits. Island Hospitality is an Equal Opportunity Employer and uses E-Verify where required by law.
Requirements
- Be a highly motivated team player with strong initiative and a desire for achievement.
- Effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Work well in stressful situations.
- Be readily available and approachable to guests while providing excellent guest service.
- Stand, sit, or walk for extended periods.
Responsibilities
- Check hotel guests in and out.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
Benefits
- Medical, dental, and vision insurance
- HSA and FSA plans, including dependent care FSA
- Identity theft protection insurance
- Commuter benefits for transit and parking
- Pet insurance
- PTO and payroll incentives for annual wellness exams
- Employee Assistance Program
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution
- Incentive-based bonus program
- Free hotel room nights and employee discounts within the hotel brand
- Discounts for friends and family within the hotel brand
- Team member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- In-house training program and career growth opportunities
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
