Front Desk Agent
Doubletree Hilton Carson•Carson, CA
•Onsite
About The Position
A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.
Requirements
- At least one-year Front Desk Experience as Guest Services Agent, or two years’ experience in the Hospitality field.
- High School or GED required
- Must clear background screening
Nice To Haves
- Experience with Marriott Full-Service PMS systems preferred.
- Associates degree in related or business administration preferred.
Responsibilities
- Check in customers using computer programs and equipment and provide guests with directions to their room.
- Answering phones and transfer calls accordingly.
- Inform customers of all on-site amenities and any relevant information that is needed to use them.
- Handle and resolve guest complaints.
- Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
- Stock and maintain gift shop area clean.
- Invoice and bill guests for their stay and services used.
- Communicate with guests to better understand their individual needs to provide them with the best service possible.
Benefits
- on_site_amenities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
