Front Desk Agent

Westgate Resorts•Newport, OR

29d•Onsite

About The Position

The Front Desk Agent is at the heart of the guest experience at The Embarcadero in Newport, Oregon. The role welcomes guests, supports smooth check-in and check-out, answers questions, and helps make each stay memorable through friendly, attentive service. The agent assists with reservations, room assignments, guest requests, payments, communications, and coordination with other resort teams, while responding to concerns professionally and helping maintain accurate guest records.

Requirements

High school diploma, GED, or equivalent experience.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Office and general computer operations.
Excellent verbal communication skills, both in person and over the phone.
Ability to work independently with minimal supervision.
Sound judgment when interacting with owners, guests, and team members.
Basic math, inventory, and cash-handling skills.
Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

Welcome guests and provide a smooth, efficient check-in and check-out experience.
Assist with reservations, room assignments, keys, and special guest requests.
Answer guest questions and provide information about the resort, dining, shopping, and local attractions.
Make, modify, and confirm reservations while maintaining accurate guest records.
Process payments, post charges, and accurately handle guest account transactions.
Coordinate with Bell Services and other resort teams to support guest needs.
Assist with restaurant reservations, transportation, and local activities.
Receive and accurately distribute guest messages, mail, and other communications.
Safeguard guest valuables using designated hotel security procedures.
Complete nightly bucket checks and help ensure guest records are accurate.
Respond to guest concerns with professionalism, empathy, and a solution-focused approach.

Benefits

Medical, dental, and vision coverage.
Paid vacation, sick, and personal time.
Paid holidays.
401(k) with company match.
Daily Pay access to earnings.
Pregnancy, parental leave, and adoption assistance.
Wellness programs.
Flexible spending accounts (FSA).
Tuition assistance.
Military leave.
Employee Assistance Program (EAP).
Life, disability, accident, critical illness, and hospital insurance.
Pet insurance.
Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
Low-cost gym membership.
Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current Team Member.
Career growth and advancement opportunities.
Community involvement opportunities.