Front Desk Agent

Residence Inn Salem • Salem, OR

5d • Onsite

About The Position

The Front Office Agent at Residence Inn Salem provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The role handles guest inquiries and reservations, operates front desk systems, completes shift procedures and reports, follows cash-handling and credit policies, and supports safe and efficient hotel operations.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain regular attendance in accordance with hotel standards and scheduling needs.

Nice To Haves

• College coursework in a related field.
• Experience in a hotel or related field.
• Customer service experience.

Responsibilities

• Answer guest inquiries about restaurants, transportation, entertainment, and other topics.
• Follow cash-handling and credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Obtain necessary information for room reservations and follow the rate-quoting scenario.
• Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with other employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete shift-checklist tasks and duties in a timely and efficient manner.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare individual paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Understand hospitality terminology and emergency procedures, and assist as needed.
• Maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Cross-train in other hotel-related areas and maintain the confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED