Front Desk Agent

Schulte Hospitality Group•Buffalo, NY

24d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The company emphasizes hospitality, respect, authenticity, prioritizing stakeholders, and making a positive impact. The role supports hotel front desk operations by welcoming guests, managing arrivals and check-ins, responding to guest inquiries, handling cash and payment procedures, and keeping the front desk organized. The position also involves preparing welcome amenities, assisting with lobby activation, and protecting guest personal information. The company describes its workplace as inclusive, employee-focused, and committed to associate development and career growth. Compensation and benefit details will be discussed during the interview process. Paid Time Off is available to eligible associates under the company's policy.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank; count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personal and payment information (PPI).
Use the check-in and check-out checklist and retrieve necessary identification documents and a form of payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts through the Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more.