Front Desk Agent

AccorHotel • Austin, TX

10d • Onsite

About The Position

The Front Desk Agent works at Fairmont Austin, a luxury property in Austin, Texas, with 1,048 guestrooms and suites and more than 140,000 square feet of meeting and event space. Reporting to the Front Office Manager, the role provides professional, friendly, and engaging service to hotel guests. The agent greets guests, handles check-in and account settlement, responds to guests at the reception desk, provides helpful information about hotel facilities, and supports room-brand upselling while following service, department, and safety standards.

The role requires strong interpersonal and problem-solving abilities, a professional presentation, reliability, and the ability to remain calm and courteous while working under pressure in a fast-paced, team-oriented environment. Physical demands include frequent standing and walking, with occasional kneeling, pushing, pulling, lifting, and use of ladders, stairs, or ramps.

Requirements

• Previous customer-related experience is preferred.
• Previous property management system (PMS) experience is an asset.
• Proficiency in spoken and written English; a second language is an asset.
• Computer literacy in Microsoft Windows applications is an asset.
• Ability to type 25 words per minute.
• Professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs and remain calm and courteous.
• Ability to meet the physical demands of frequent standing and walking, and occasional kneeling, pushing, pulling, lifting, and ascending or descending ladders, stairs, and ramps.

Nice To Haves

• Previous customer-related experience.
• Previous property management system (PMS) experience.
• A second language.
• Computer literacy in Microsoft Windows applications.

Responsibilities

• Consistently provide professional, friendly, and engaging service.
• Greet guests, check them in, and settle guest accounts while following service standards.
• Assist guests by providing informative and helpful information about hotel facilities.
• Respond to each guest who approaches the reception desk.
• Drive room rate through upselling room brands.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Perform other duties as assigned.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Complimentary shift meal.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Educational assistance for further development.
• Opportunities to develop talent and grow within the property and across the world.
• Opportunity to contribute through Corporate Social Responsibility activities, such as the Sustainability Committee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed