Front Desk Agent

HM Alpha Hotels & Resorts • Nashville, TN

3d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and helps create a welcoming experience from arrival through departure. The role contributes to guest satisfaction, brand perception, and operational efficiency through professional service and attention to detail. The agent manages guest arrivals and departures, inquiries, reservations, payments, and room assignments; coordinates with housekeeping and maintenance; resolves guest concerns; maintains an orderly front desk; and provides concierge recommendations. The position requires adherence to hotel policies and safety and security procedures, as well as the ability to perform job-related physical activities. A high school diploma or equivalent is required. Previous experience in hospitality, customer service, or a front desk role is preferred. Coursework or a degree in hospitality management or a related field is also preferred. A background check must be successfully completed before employment. Pay is $18.00 per hour.

Requirements

• High school diploma or equivalent.
• Exceptional interpersonal and communication skills.
• Strong attention to detail and accuracy when handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused, professional, and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Ability to adapt to flexible scheduling, including weekends and holidays.
• Ability to stand or sit for extended periods, lift and carry items as needed, and bend, twist, and reach to complete duties.
• Successful completion of a background check prior to employment.

Nice To Haves

• Previous experience in hospitality, customer service, or a front desk role.
• Proficiency in Microsoft Office.
• Experience with property management systems (PMS).
• Coursework or a degree in hospitality management or a related field.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Manage check-ins and check-outs accurately and maintain proper guest records.
• Respond promptly to guest inquiries by phone and in person, providing information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments accurately and confidentially.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are addressed promptly.
• Address and resolve guest concerns professionally and empathetically.
• Maintain a clean, organized, and professional front desk area.
• Recommend dining, entertainment, and transportation options to guests.
• Follow hotel policies and safety and security procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee hotel discounts.
• Paid vacation and sick time.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED