Front Desk Agent
Pyramid Global Hospitality•Philadelphia, PA
•Onsite
About The Position
Pyramid Global Hospitality is hiring a Front Desk Agent for Cambria Hotel Philadelphia Downtown Center City, a 223-room hotel with meeting space in Philadelphia’s Center City. The agent creates a welcoming first impression, checks in and registers guests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. This role is an opportunity to grow a hospitality career in a service-focused environment.
Requirements
- High school diploma or equivalent.
- Strong desire to make an impact on other people.
- Outgoing and engaging personality.
- Computer skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Availability to work various shifts, including weekends and holidays.
Responsibilities
- Create memorable guest experiences and provide engaging, attentive customer service.
- Check in and register guests, confirm proper credit, note and fulfill special requests, and establish accurate guest information.
- Resolve guest concerns and provide service recovery to exceed expectations.
- Promote and sell hotel programs.
- Interact professionally with hotel staff and share information needed by other departments.
- Know and follow emergency procedures and policies.
- Maintain the house bank.
- Communicate pertinent information to the manager on duty.
- Follow procedures for posting charges, cashing checks, safe deposits, and processing refunds.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
