Front Desk Agent

DoubleTree By Hilton Wilmington • Wilmington, NC

10d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and provides warm, professional service throughout their stay. The role supports a welcoming, seamless guest experience by assisting with arrivals and departures, reservations, inquiries, and concerns. The position reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• A combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome guests and provide attentive assistance throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and provide information about hotel services and local attractions.
• Address guest concerns.

Benefits

• Flexible scheduling.
• Access to up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.
• Career growth opportunities across the nationwide portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed