Front Desk Agent

Marriott Vacations Worldwide•Sheraton Vistana Villages, FL

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps Owners and guests create memorable vacation experiences in a supportive, friendly, and beautiful work environment. The role supports guests throughout their stay by assisting with villa check-in, explaining property and room amenities, responding to questions and requests, and coordinating with other departments to resolve issues. Specific duties may vary by property, team size, or facility. The position pays $20.05 per hour and requires a driver's license.

Requirements

Availability to work various shifts, holidays, and both weekend days.
Ability to reach overhead and below the knees and to bend, twist, pull, and stoop.
Ability to stand, sit, or walk for extended periods.
Ability to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
Driver's license required.
May be subject to background and drug screening, contingent on company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, and local interests and activities.
Listen and respond positively to guest questions, concerns, and requests; contact other departments to help resolve guest issues.
Explain room features and amenities to guests, including room-key use and the locations of ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when needed, depending on the facility or location.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals.
Follow company policies and safety procedures.

Benefits

Medical, dental, vision, and 401(k) opportunities; eligibility varies by position.
Travel discounts.
Credit union membership.
Tuition reimbursement.
Professional counseling and family support.
Growth and development opportunities.
Free on-site parking.
Complimentary soft drinks.
Discounts at on-site food and beverage outlets while on duty.
Shoes for Crews work-shoe credit twice a year.
Hats, sunscreen, and jackets provided as needed for outdoor work.
Quarterly celebrations, including Associate of the Month, Associate Appreciation Week, and birthday and holiday celebrations.
Guest Satisfaction Survey awards of up to $100 per month if department-specific goals are met.