Front Desk Agent

Davidson Hospitality Group•St. Louis, MO

18d•Onsite

About The Position

The Front Desk Agent is the welcoming face of The Westin St. Louis and helps ensure guests feel valued and cared for from arrival through departure. The role provides exceptional customer service, creates a positive first impression, and supports memorable guest experiences at an upscale downtown hotel. The agent handles check-ins and check-outs, responds to guest inquiries, resolves concerns professionally, shares information about local attractions and hotel amenities, and coordinates with other departments. The position also involves maintaining an orderly front desk and accurately processing cash and credit card transactions.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash-handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints with professionalism and empathy.
Offer recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Accurately handle cash and credit card transactions.
Demonstrate attention to detail and a proactive approach to guest satisfaction.