Front Desk Agent

Pyramid Global Hospitality • Bellevue, WA

3d

About The Position

The Front Desk Agent creates a memorable first impression and provides exceptional, engaging service to hotel guests. The role checks in and registers guests, serves as a knowledgeable resource about the hotel, its amenities, and the local area, and helps guests enjoy a memorable experience. The position also supports guest recovery, promotes hotel programs, communicates with hotel staff and management, and assists other departments as needed.

Requirements

• Highly motivated.
• Engaging personality and interest in connecting with guests.
• Ability to provide exceptional customer service.
• Knowledge of emergency procedures and policies.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and “WOW” guests through recovery when things are not quite right.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, providing other departments with necessary information.
• Know all emergency procedures and policies.
• Maintain the house bank.
• Communicate all pertinent information to the manager on duty.
• Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed