Front Desk Agent

Hotel Beauden, Autograph Collection•Orlando, FL

33d•Onsite

About The Position

Hotel Beauden, Autograph Collection, is a luxury boutique hotel in Downtown Orlando’s Arts District, featuring artistic design, guest rooms, a restaurant and jazz lounge, a rooftop pool and lounge, a spa, and event spaces. The Front Desk Agent is the welcoming face of the hotel and helps create memorable guest experiences by providing attentive service from arrival through departure. The role handles guest check-ins and check-outs, responds to inquiries and concerns, provides information about hotel amenities and local attractions, and works with other departments to support seamless stays. It also includes maintaining an organized front desk and accurately processing cash and credit card transactions.

Requirements

Previous experience in a customer service role; hotel or hospitality experience is preferred.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency with computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Nice To Haves

Previous experience in a hotel or hospitality environment.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Recommend and provide information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.