Front Desk Agent

Theme Parks, An IHG Hotel • Lake Buena Vista, FL

5d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and provides warm, professional service throughout their stay. The role supports a welcoming and seamless guest experience through check-in and check-out, reservation handling, responding to inquiries and concerns, and sharing information about hotel services and local attractions. The position reports to the Front Office Manager or Front Office Supervisor. Career paths may include Front Office Supervisor, Front Office Manager, or other hotel operations management roles.

Requirements

• A combination of education and experience.
• Prior hotel experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Responsibilities

• Welcome guests and assist them throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.
• Career growth opportunities across the nationwide portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed