Front Desk Agent
About The Position
Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees. At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you’ll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today.
Requirements
- At least one year in a customer service role with high guest interaction
- A Valid drivers license with no major infractions for 6 months
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Nice To Haves
- Hospitality industry experience is a plus.
Responsibilities
- Greet and welcome guests upon arrival, creating a positive first impression.
- Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
- Manage reservations, answer guest inquiries, and address complaints promptly.
- Maintain a clean and organized front desk area.
- Provide accurate information about the hotel, rooms, rates, and amenities.
- Process payments and manage cash transactions accurately.
- Coordinate with housekeeping and maintenance to ensure smooth operations.
- Promote teamwork and contribute to a friendly, safe work environment.
- Perform other duties as assigned.
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- A supportive and dynamic team environment
- Ongoing training and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
