Front Desk Agent
About The Position
The Front Desk Agent, described as a Guest Experience Expert, helps create memorable and distinctive guest experiences throughout the stay. The role includes processing operational needs, addressing guest requests, completing reports, and sharing information about local attractions. The agent is empowered to move around the work area and take initiative to deliver a wide range of guest services. The position requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communications. The agent is expected to exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values, and deliver thoughtful, gracious luxury service.
Requirements
- High school diploma or G.E.D. equivalent is listed as a preferred qualification.
- No related work experience is required.
- No supervisory experience is required.
- No license or certification is required.
- Ability to stand, sit, or walk for an extended time.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Nice To Haves
- High school diploma or G.E.D. equivalent.
Responsibilities
- Guide guests through their stay by delivering a wide range of services.
- Process operational needs, address guest requests, complete reports, and share highlights of the local area.
- Create a safe workplace and follow company policies and procedures.
- Maintain confidentiality, protect company assets, and uphold quality standards.
- Maintain a professional uniform, personal appearance, and communications.
- Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.
- Perform other reasonable job duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
