Front Desk Agent

Sage Hospitality•Portland, OR

19d•Onsite

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. The role handles telephone and in-person inquiries about reservations, hotel information, and guest concerns. At The Nines, Portland, associates contribute to welcoming, inclusive environments where kindness, hospitality, and excellence are experienced by guests and teams.

Requirements

High school diploma or equivalent.
High school graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash register systems.
Experience dealing directly with the public and general knowledge of basic customer service skills.
Fluency in oral and written English.
Ability to use tact and understanding when handling varied customer service problems, including stressful and highly emotional situations.
Strong organization and attention to written and verbal details, particularly while performing multiple tasks.
Ability to read written communications and a monochrome computer screen.
Ability to operate a computer, calculator, and telephone keyboards for cash handling and paperwork processing.
Ability to understand and follow verbal and written instructions, work on multiple tasks, and communicate verbally and in writing.
Ability to stand for most of the shift; repeated bending and kneeling are required while filing.
Ability to reach all areas of the hotel to assist clients.
Ability to occasionally carry and lift files and office items weighing up to 25 pounds.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-outs by following established procedures to close accounts and prepare rooms for the next sale.
Calculate and post payments, receipts, guest accounts, and other forms of credit using accurate cash-handling methods and established procedures.
Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase room sales, occupancy, and revenue.
Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns in person and by telephone.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
Control front desk cash transactions and maintain responsibility for a personal bank according to hotel bank agreement policy.
Maintain a friendly, cheerful, and courteous demeanor.

Benefits

Paid sick time and eligibility to apply for Paid Leave Oregon.
Medical insurance with the employer covering up to 70% of premiums with wellness credit, for eligible associates.
Dental insurance with an employer contribution toward premiums and vision insurance, for eligible associates.
401(k) program with up to 4% employer match, subject to safe harbor requirements and with no vesting period, for eligible associates.
Health Savings Accounts with qualifying medical plans and up to $1,000 company contribution, for eligible associates.
Health, Dependent, and Commuter Flexible Spending Accounts, for eligible associates.
Company-paid basic life and AD&D insurance, with optional supplemental coverage.
Short- and long-term disability insurance coverage available to eligible associates.
Optional pet, accidental, critical, and hospital indemnity insurance.
WINFertility guidance for associates enrolled in a Sage medical plan.
Complimentary associate cafeteria.
$50 monthly TriMet subsidy.
Calm Health application subscription.
Employee assistance program.
Paid time off for vacation, sick time, and holidays.
Tuition reimbursement up to $2,000 per calendar year.
Discounts on hotels, restaurants, and other offerings.
Employee referral bonus program, up to $1,000 per referral, for eligible associates.