Front Desk Agent

Inside & Out Maintenance LLC•Pikesville, MD

21d

About The Position

We are seeking a friendly, service-oriented front desk agent to join our growing staff. The agent takes reservations, checks guests in and out of rooms, directs calls, and answers guests’ questions and concerns. The role requires a personable approach and outstanding interpersonal communication skills.

Requirements

High school diploma or GED equivalent preferred.
Previous experience in customer service and/or the hospitality industry preferred.
Computer literacy and proficiency using Microsoft Suite.
Personable and outgoing when dealing with guests.
Professional phone demeanor.
Excellent customer service skills.
Ability to remain calm, polite, and patient in stressful situations.
Organized and detail-oriented.
Ability to connect with guests and consistently provide a positive customer experience.

Nice To Haves

Experience using hotel booking software.

Responsibilities

Greet guests with a welcoming smile and friendly demeanor.
Perform guest check-in and check-out procedures.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Collect payment for room charges and other fees.
Answer phones and direct calls to appropriate personnel.
Check and send emails.
Make and confirm reservations.
Maintain a clean and tidy workspace.
Inform guests of hotel amenities and offerings.
Stay informed about room accommodations and availability.
Communicate with housekeeping, room service, and security staff as necessary.
Provide local information on restaurants, sites, and activities.
Resolve customer complaints and problems calmly and effectively.
Notify management of serious issues that cannot be resolved.
Take and deliver messages for guests.
Store luggage and valuables as needed.
Assist with and book tours and activities for guests.
Maintain a friendly, personable disposition.
Perform clerical tasks as needed, such as sorting mail and paper filing.