Front Desk Agent

MCR • Minneapolis, MN

12d • $17 - $21 • Onsite

About The Position

The Front Desk Agent ensures guests enjoy a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes checking guests in and out, contacting guests after check-in to confirm their room is satisfactory, maintaining current knowledge of room rates and promotions, and receiving and documenting incoming mail according to the shift checklist.

Team members are expected to deliver friendly guest service, maintain clean and organized workspaces, complete operational checklists and shift handover reports accurately and on time, wear an approved clean uniform and nametag, and collaborate with colleagues. Team members may be asked to help clean guest rooms and public spaces as needed and to perform other related duties as assigned.

This is a part-time position at the Hilton Garden Inn Minneapolis University Area. The schedule may vary and may include evenings, nights, weekends, and holidays. The work involves extended periods of standing, computer and office-device use, moving throughout the hotel, and occasionally lifting or transporting items weighing up to 25 pounds. The work environment typically has moderate noise.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to inspect and observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Handle challenging guest situations with hospitality and urgency, and help resolve guest concerns.
• Maintain knowledge of hotel features, facilities, amenities, rates, promotions, groups, and events.
• Answer incoming phone calls using the approved greeting and provide friendly service.
• Keep front- and back-of-house workspaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain appropriate grooming.
• Work collaboratively and communicate clearly, honestly, and professionally with team members.
• Check guests in and out in a timely manner.
• Contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and document incoming mail as required by the daily shift checklist.
• Arrive and clock in on time, follow scheduled break and clock-out procedures, and provide sufficient notice when calling out.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, dental insurance, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed