Front Desk Agent

Azul Hospitality • Los Angeles, CA

12d • $26 - $28 • Onsite

About The Position

The Front Desk Agent performs guest-facing duties in a pleasant, professional, and efficient manner, primarily supporting guests’ needs through registration, checkout, cashiering, reservations, and related services. The role contributes to a positive guest experience by responding to requests and inquiries, coordinating with hotel departments, and maintaining knowledge of the hotel and its services. The position is part-time at AC Hotel Beverly Hills in Los Angeles, California, with an hourly pay range of $26.00–$28.00 and any shift.

Requirements

• High school diploma or equivalent education.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills.
• Knowledge of complex mathematical calculations and computer programs.
• Excellent leadership capability and customer relations skills.
• Attention to detail and strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
• Knowledge of basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
• Ability to work independently and take initiative.
• Strong issue-resolution and analytical skills with attention to detail.
• Ability to perform the essential job functions with or without reasonable accommodation.
• Ability to work varying schedules to reflect hotel business needs and attend scheduled training sessions and meetings.
• Ability to stand and maintain mobility for up to four hours, maneuver between simultaneous functions, work in limited spaces, and reach other hotel departments promptly.
• Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
• Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity; occasionally bend, stoop, squat, stretch, and perform cleaning tasks.
• Finger dexterity and ability to use office equipment, including computers, printers, 10-key adding machines, multi-line phones, filing cabinets, fax machines, photocopiers, and dollies.

Nice To Haves

• Experience in the hospitality industry.
• Experience in a front desk or customer service role.

Responsibilities

• Greet and welcome guests upon arrival.
• Complete front desk registration and checkout processes and accept guest payments.
• Maintain a house bank, make deposits, and prepare accurate daily receipts reports.
• Cash checks, exchange currency, handle cash transactions, and balance the cash drawer.
• Acknowledge rewards members and returning guests.
• Take and manage guest bookings, identify up-selling opportunities, and explain ways to improve guests’ stays.
• Review daily arrival reports and check special-request reservations for room blocks, VIP identification, billing setup, deposits, and notifications to other departments.
• Attend scheduled training sessions and departmental and hotel meetings.
• Stay informed about promotions, daily activities, arriving VIPs, in-house groups and conferences, special requests, and scheduled shuttles.
• Follow safe work practices and comply with privacy, security, departmental, and company procedures.
• Answer calls promptly and correctly transfer them to the appropriate departments.
• Coordinate with other departments to meet guest needs.
• Log guest requests and room defects in the appropriate system and follow up to ensure issues are resolved to guests’ satisfaction.
• Answer questions about hotel policies, services, registration, shopping, dining, entertainment, and directions.
• Maintain knowledge of the hotel, its services and facilities, the city, and local attractions.
• Maintain lobby cleanliness and organization.
• Assist with booking reservations and handling mail, packages, facsimiles, and guest items.
• Assist with guest inquiries; report maintenance problems, safety hazards, accidents, and injuries; and perform other reasonable duties assigned by managers or supervisors.
• Maintain a neat, clean, and well-groomed appearance according to property standards.
• Maintain regular attendance and comply with hotel rules and regulations.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED