Front Desk Agent

Hilton Garden Inn NW Austin/Arboretum • Austin, TX

3d • Onsite

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the Hilton Garden Inn NW Arboretum in Austin, Texas. The position supports hotel front desk operations, provides guest service, and handles check-in, check-out, reservation, and room-assignment activities. The agent is expected to communicate clearly, maintain composure under pressure, and address guest concerns effectively while working as part of a team.

Requirements

• Experience with an IHG-branded hotel is highly desired.
• Ability to manage time effectively and complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.
• High school diploma or equivalent required.
• Stable work history required.
• Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to work as a team player.
• Ability to convey information and ideas clearly.
• Ability to maintain composure and objectivity under pressure.
• Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Effectiveness in listening to, understanding, clarifying, and resolving guest concerns and issues.

Nice To Haves

• Experience with an IHG-branded hotel.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Benefits

• Great benefits package, including an industry-leading 401(k).
• Promotional opportunities with a growing company.
• Recognition of efforts and rewards for results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED