Front Desk Agent

Super 8 By Wyndham Lincoln N • Lincoln, NE

19d

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the SUPER 8 OF LINCOLN NE. The role supports hotel front desk operations by welcoming guests, managing arrivals and departures, handling reservations and room assignments, responding to guest questions and concerns, and maintaining accurate records. The position pays $15.00 per hour. Full-time and part-time positions are available.

Requirements

• Ability to manage time effectively and complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.
• High school diploma or equivalent required.
• Stable work history required.
• Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to work as a team player.
• Ability to convey information and ideas clearly.
• Ability to maintain composure and objectivity under pressure.
• Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as needed.
• Effectiveness in listening to, understanding, clarifying, and resolving concerns and issues raised by guests.

Nice To Haves

• Experience with an IHG-branded hotel is highly desired.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Benefits

• Great benefits package, including an industry-leading 401K.
• Promotional opportunities with a growing company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED