Front Desk Agent

ADERO Scottsdale Resort, Autograph Collection®•Scottsdale, AZ

13d•Onsite

About The Position

The Front Desk Agent is the face of ADERO Scottsdale Resort at guest arrival and departure, providing a warm, efficient, and personalized welcome. The role manages check-in and check-out, reservations, room assignments, and guest inquiries across front desk, reservations, and PBX functions. The agent resolves guest needs with care and accuracy and contributes to guest satisfaction and loyalty. Working closely with Housekeeping, Bell Services, and Guest Services, the position supports a seamless guest experience from arrival through departure.

Requirements

Ability to communicate effectively with guests and team members; language requirements are confirmed by the property at the time of posting.
Strong customer service and computer skills.
Willingness to work a flexible schedule, including weekends and holidays, based on occupancy.
Physical ability to perform the essential functions of the role, with or without reasonable accommodation.

Nice To Haves

Previous front desk or guest service experience in a hotel or resort.
Experience with a property management system.
Cash handling experience.

Responsibilities

Welcome guests warmly and complete check-in and check-out efficiently and accurately.
Assign rooms and manage reservations, upgrades, and special requests.
Answer and route calls professionally through PBX and communications functions.
Respond promptly and courteously to guest questions, requests, and concerns.
Process payments, post charges, and accurately handle cash and credit transactions.
Coordinate with Housekeeping and Bell Services on room readiness and guest arrivals.
Promote loyalty program enrollment and resort amenities.
Communicate accurate information about the property, its services, and the local area.
Maintain the security and confidentiality of guest information and keys.
Follow cash handling, audit, and safety procedures.
Log and follow up on guest requests and service recovery.
Perform other duties as requested by management.