Front Desk Agent

Skyline Lodge•Highlands, NC

24d

About The Position

The Front Desk Agent is a key member of the hotel team and serves as the first point of contact for guests. The role focuses on providing attentive service and helping ensure guest comfort and satisfaction throughout their stay. The agent handles guest information and transactions, supports check-in and check-out, responds to inquiries and reported problems, and follows hotel procedures for safety, security, privacy, and emergency situations. The position also requires teamwork, initiative, sound judgment, and attention to detail in a fast-paced hospitality environment.

Requirements

One or more years of employment in a similar position or equivalent is preferred.
Additional education, training, or certification is preferred.
Positive, friendly, and enthusiastic mindset.
Excellent record of hotel management.
Ability to communicate effectively with fellow leaders, managers, employees, and guests.
Strong problem-management skills, including accuracy in handling emergency situations and providing solutions.
Must be able to work days, nights, weekends, and holidays.
Ability to constantly stand and walk, with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Nice To Haves

Proficiency in Microsoft Word, Outlook, and Excel is preferred.
One or more years of employment in a similar position or equivalent.
Additional education, training, or certification.

Responsibilities

Provide excellent and attentive service to guests.
Handle confidential guest information and records with integrity, and protect guest privacy.
Follow credit card and key control policies accurately.
Obtain and verify guest information and maintain accurate, complete records for check-in, check-out, inquiries, and reported problems.
Know and follow hotel emergency procedures.
Maintain accurate accounts of cash and credit transactions.
Process check-ins, check-outs, and room assignments, and assist with luggage when necessary.
Protect company proprietary information and assets.
Maintain knowledge of office equipment and property management systems.
Follow company safety and security policies and procedures; report accidents, injuries, and unsafe conditions.
Attend required training and meetings.
Take initiative, creatively solve problems, exercise good judgment, attend to details, and anticipate and exceed guest expectations.
Assist fellow support staff and work as a team player.