Front Desk Agent
About The Position
The Front Desk Agent serves as a key liaison between community residents and guests, providing information and resources to support a meaningful visit and delivering exceptional customer service. The role greets visitors, monitors access to the community, supports resident communications and records, maintains key control, and helps protect residents, guests, and property. The agent follows established check-in and emergency-response procedures, reports incidents and maintenance issues, and documents daily activities and irregularities. The work is performed indoors in an environment with low to moderate noise. Days and hours are determined by the property and may change to meet business needs. No travel is expected. The employee reports directly to the department supervisor and/or Property Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED.
- Minimum of six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
Nice To Haves
- Some college.
- Bilingual English/Spanish.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests in a standing upright position as they enter the community and maintain a high standard of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security; follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property; report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure all keys are locked and accounted for.
- Learn fire-alarm system operations and report incidents to management.
- Call police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency-response standards, policies, and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
