Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

11d•$22 - $24

About The Position

The Front Desk Agent provides a professional and competent image while delivering friendly, outgoing customer service to residents and guests. This role serves as a key liaison between the community and its residents and oversees daily Front of House operations, including the Front Desk, loading dock, package room, and Roving Safety Agents. The employee is expected to support KW Property Management & Consulting's mission and demonstrate its GREAT values through respectful, enthusiastic, accountable, and trustworthy conduct.

Requirements

High school diploma.
At least one year of related Front Desk Supervisor experience and/or hospitality training, or at least three years of Front Desk Agent experience with the capability and readiness to supervise a team.
Strong managerial background and ability to supervise a team.
Proficiency and working knowledge of Microsoft Office applications.
Must demonstrate organizational, interpersonal, and communication skills.
Bilingual Spanish and English may be required at some properties.

Nice To Haves

Associate or bachelor's degree in hospitality, property management, or a related field.

Responsibilities

Acquire and maintain current knowledge of the community's documents, policies, and procedures.
Ensure life safety systems are operational and take corrective action to protect the building, residents, guests, and staff.
Ensure resident, guest, and intrusion deterrent policies are followed.
Provide leadership and direction in relationships with other building business groups to support resident service and property goals.
Assist with budgeting and long-term planning.
Schedule staff to meet the building's needs while avoiding unnecessary overtime.
Approve departmental schedules.
Manage resident relationships and retention by resolving concerns promptly and completely, coordinating special services, and conducting formal and informal inspections.
Supervise and oversee projects performed by shift supervisors.
Set and uphold high performance standards through personal follow-up on service delivery.
Respond to phone calls and correspondence promptly and professionally.
Encourage staff to act professionally and comply with company safety standards.
Ensure documents are accurately updated and uploaded into management support systems.
Ensure violations and work orders are processed regularly as required.
Conduct regular property rounds to ensure staff, residents, guests, and vendors follow established safety procedures and rules.
Write reports documenting daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.