Front Desk Agent

Peachtree Group Hospitality Management•Dallas, TX

27d•Onsite

About The Position

The Moxy Welcome Crew member combines front desk guest services with bartending to create a fun and welcoming arrival experience. The role includes checking guests in and issuing room keys, preparing and serving beverages and approved food items, and sharing local recommendations. The team member acts as a host, bartender, problem-solver, and local guide, creating genuine connections while balancing hotel responsibilities with fast-paced bar service. The position supports guest arrival and departure, hotel operations, Bar Moxy service, and guest engagement in the hotel’s social spaces. It also involves maintaining clean and inviting guest and bar areas, following brand and company standards, and coordinating with other departments to deliver a seamless guest experience.

Requirements

Friendly, outgoing, and comfortable engaging with guests in a fast-paced environment.
Strong communication, multitasking, problem-solving, and basic computer skills.
Ability to obtain required TABC and food-handler certifications.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and move throughout the shift.
Ability to bend, reach, carry, and perform repetitive tasks associated with bar and front-desk operations.
Ability to lift and carry up to 25 pounds, or the standard established by the property.
Ability to work around moderate noise, music, crowds, and an active bar environment.

Nice To Haves

Previous bartending, front desk, restaurant, or customer-service experience is preferred; the employer is willing to train the right candidate.

Responsibilities

Welcome guests and provide a friendly, playful, and efficient Moxy arrival experience.
Process check-ins and check-outs, including reservations, room assignments, keys, payments, and deposits.
Explain hotel amenities, recognize Marriott Bonvoy members, and provide local recommendations.
Respond promptly to guest requests and concerns, coordinating with other departments as needed.
Monitor front-office activity and safeguard guest information, keys, cash, and hotel records.
Engage guests and help create an energetic, inclusive atmosphere at Bar Moxy.
Prepare and serve cocktails, beer, wine, nonalcoholic beverages, and approved food items.
Process orders and payments accurately while promoting menu offerings and signature drinks.
Follow recipes, food-safety standards, and responsible alcohol-service requirements.
Maintain a clean, organized, and fully stocked bar, including opening and closing duties.
Build genuine guest connections and encourage interaction throughout the hotel’s social spaces.
Stay informed about local attractions, restaurants, entertainment, and events.
Support hotel programming, games, music, and social activations.
Collaborate with other departments to deliver a seamless guest experience.
Maintain clean and inviting guest areas while following Moxy brand and company standards.