Front Desk Agent

Bentley Legacy Group LLC•Kansas City, MO

About The Position

The Front Desk Agent is the first point of contact for guests at The Raphael Hotel on the Country Club Plaza. This role provides a welcoming and friendly guest experience while handling front desk operations, including check-ins, check-outs, reservations, guest inquiries, and package and message distribution. The position has a flexible schedule that may include days and nights, as well as evenings, weekends, and holidays. Full-time and part-time positions are available.

Requirements

High school diploma or equivalent required.
Fluent in English, both written and verbal.
Operational knowledge of the Microsoft Office suite.
Willing and able to stand for long periods of time.
Able to work with little or no supervision.
Able to multitask, pay attention to detail, and solve problems.
Able to work well in stressful, high-pressure situations.
Willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.

Nice To Haves

College coursework in a related field is helpful.
Experience in a hotel or related field is a plus.

Responsibilities

Greet guests and associates with a smile.
Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
Obtain necessary information when taking room reservations.
Answer guest inquiries about hotel services, facilities, and hours of operation.
Stay informed about rates, packages, special promotions, property amenities, special events, local attractions, and nearby activities.
Operate the Front Desk computer system.
Receive, log, and distribute packages, mail, and messages to guests and meeting rooms as needed.
Deliver guest items such as luggage, newspapers, amenities, and other requested items as needed.
Know and assist with emergency procedures as required.
Perform other assigned duties, including helping coworkers in other hotel areas, maintaining an organized work area, and supporting cleanliness and safety throughout the hotel and grounds.