Front Desk Agent

Cusa • Tampa, FL

23d • Onsite

About The Position

Courtyard by Marriott Tampa Northwest is seeking a dependable, service-focused Front Desk Agent. The role welcomes guests, manages check-ins and check-outs, and helps keep the front desk running smoothly. The agent communicates clearly, pays attention to detail, and takes ownership of guest requests. The work directly shapes the guest experience and provides an opportunity to build hospitality skills, work across hotel departments, and help guests feel welcome from arrival through departure.

Requirements

• Reliable attendance record and a professional, welcoming attitude.
• Strong communication skills and sound judgment.
• Ability to stay organized, manage competing requests, and remain calm during busy periods.
• Comfort using computers and learning hotel reservation systems.
• Availability to work scheduled shifts, including weekends and holidays.

Nice To Haves

• Previous hotel front desk or customer service experience is preferred.
• Marriott experience is a plus.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process check-ins, check-outs, reservations, room assignments, and payments accurately.
• Answer phone calls and respond to questions about the hotel, amenities, and local area.
• Address guest concerns promptly, resolve issues within the agent’s authority, and involve a manager when needed.
• Coordinate with housekeeping and maintenance on room readiness, guest requests, and repair needs.
• Follow payment, guest privacy, and hotel security procedures.
• Keep the front desk organized and share clear shift updates so requests receive proper follow-through.
• Support Marriott Bonvoy recognition and enrollment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed