Front Desk Agent

RCMI HOSPITALITY MANAGEMENT LLC • Los Angeles, CA

6d • $0 - $23 • Onsite

About The Position

The Front Desk Agent is the welcoming face of Hyatt Place Hyatt House LAX Century Blvd in Los Angeles. The role supports outstanding guest experiences by welcoming guests, completing check-in and check-out procedures, managing guest information, assigning rooms, issuing room keys, and responding to guest questions and requests. The agent also provides local insights, handles reservations and inquiries, and addresses issues promptly and courteously.

The position involves working in a positive, team-oriented hotel environment. A flexible schedule is required, including days, weekends, and holidays. Prior front desk experience in a branded or luxury hotel is ideal, but the employer is willing to train a customer-service professional seeking career growth. The job posting notes that Hyatt may not be the employer at this location; a third-party management company may handle employment benefits and obligations.

Requirements

• Prior front desk experience in a branded setting or luxury hotel environment is ideal; the employer is willing to train the right customer-service professional.
• Strong communication and listening skills, with excellent speaking, reading, and writing ability.
• Fluency in English.
• A flexible schedule, including days, weekends, and holidays.
• Proficiency with Microsoft and software systems.
• High energy, effective people skills, a positive attitude, and a desire to motivate others.
• Ability to prioritize and work on several projects simultaneously.
• Ability to comprehend and use technical or professional language, written or spoken, to communicate complex ideas.

Nice To Haves

• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.
• Knowledge of hotel-specific platforms, including Opera, Colleague Advantage, Zingle, and BOB.
• Additional language skills; Spanish is highly desired.

Responsibilities

• Greet guests with a warm, friendly demeanor.
• Complete guest check-ins and check-outs efficiently and accurately.
• Manage guest information, assign rooms, and issue room keys.
• Provide guests with local information about Los Angeles.
• Handle reservations and inquiries professionally and attentively.
• Address guest issues promptly and courteously to support guest satisfaction.
• Respond to guest questions and requests.

Benefits

• Healthcare insurance for the employee and qualifying family members at no cost.
• Dental insurance.
• Vision insurance.
• 401(k) plan with employer match.
• Paid holidays, vacation, and personal time off.
• Discounted hotel rooms for team members and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed