Front Desk Agent

Chesapeake Bay Beach Club • Stevensville, MD

9d

About The Position

The Front Desk Agent serves as the first point of contact for guests at the Inn at Chesapeake Bay Beach Club and supports operations across its luxury waterfront properties. The role delivers personalized arrival and departure service, manages reservations and room inventory, handles guest transactions and records, responds to guest requests, and coordinates with other departments to ensure seamless service and room readiness. The agent also provides information about property amenities and local attractions, arranges guest experiences and transportation, and maintains a polished front desk and lobby environment while protecting guest confidentiality.

The position operates in a professional office environment and routinely uses standard business equipment, including computers, telephones, copiers, and related administrative tools. It is primarily sedentary but requires lifting up to 20 pounds and routine bending, standing, and stair use as operationally necessary. Duties and responsibilities may change at any time, with or without notice.

Responsibilities

• Deliver personalized guest arrivals and departures through greetings, registration, check-in, and check-out.
• Manage room inventory and confirm reservations to support availability and appropriate guest placement.
• Process payments, reconcile billing, settle accounts, and perform daily cash handling accurately.
• Respond promptly and professionally to guest requests, messages, and inquiries.
• Provide information about property amenities, local attractions, and regional offerings.
• Arrange guest reservations at Knoxie's Table and The Spa, as well as for property events.
• Coordinate with Housekeeping and other departments to ensure room readiness and service coordination.
• Protect guest information, maintain confidentiality, and safeguard private guest data.
• Maintain the Front Desk and lobby to luxury hospitality presentation and ambiance standards.
• Generate daily operational reports, coordinate guest transportation, and maintain hotel records.

Benefits

• 401(k) and Roth 401(k) retirement plans with employer match
• Employer-sponsored 401(k) matching contributions
• Employee meals during scheduled shifts
• Exclusive employee discounts
• Team member events and engagement activities
• Maryland Sick and Safe Leave
• Medical, dental, vision, PTO, and paid holidays after one year for eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed