Front Desk Agent

Pyramid Global Hospitality • Chicago, IL

21d

About The Position

The Front Desk Agent creates a memorable first impression for guests through an engaging personality and sincere interest in providing customer service. The agent checks in and registers guests, serves as a knowledgeable resource about the hotel, its amenities, and the local area, and works professionally with hotel staff and other departments. The role also involves following established procedures for guest transactions and communicating pertinent information to the manager on duty.

Requirements

• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking a sincere interest in guests.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Interact with hotel and resort staff professionally, assisting other departments with necessary information.
• Know all emergency procedures and policies.
• Maintain the house bank.
• Communicate all pertinent information to the manager on duty.
• Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed