Front Desk Agent

MCR • Chandler, AZ

12d • $18 - $20

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, responding to concerns, maintaining knowledge of hotel features and amenities, supporting groups and events, and answering incoming calls with the approved friendly greeting. Team members contribute to guest satisfaction and help maintain clean, organized, and safe hotel spaces, including pitching in to clean guest rooms and public areas as needed.

The Front Desk Agent checks guests in and out promptly, contacts guests after check-in to confirm that their rooms are satisfactory and to ask whether they need anything else, keeps current on room rates and promotions, and receives and notes incoming mail according to the daily shift checklist. The role requires accurate, timely completion of operational checklists and handover reports, professional communication and teamwork, and wearing a clean approved uniform and nametag while meeting grooming standards.

The position involves working a varied schedule that may include evenings, nights, weekends, and holidays. Employees must arrive on time, follow scheduled clock-in and break procedures, and provide notice for absences as directed. The work involves extended periods standing, operating computers and office devices, moving around the hotel, and occasionally lifting or transporting supplies and equipment. The work environment is typically moderately noisy.

Requirements

• Must be at least 18 years of age.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening, clarification, and conflict-resolution skills when addressing concerns raised by guests and coworkers.
• Ability to convey information and ideas clearly.
• Desire to serve guests and provide hospitality.
• Ability to read, write, understand, and communicate effectively in English.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Ability to inspect and visually observe details at close and long range.
• Occasional ability to lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Support guest satisfaction by responding to needs and requests in a timely, efficient, and hospitable manner.
• Handle challenging guest situations with hospitality and urgency, listening to and resolving concerns.
• Maintain knowledge of hotel features, amenities, rates, and promotions.
• Support hotel groups and events as needed.
• Answer incoming calls using the approved friendly greeting.
• Check guests in and out in a timely manner.
• Contact guests after check-in to confirm room satisfaction and identify additional needs.
• Receive and note incoming mail according to the daily shift checklist.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Help keep front- and back-of-house areas clean, organized, and safe, including pitching in to clean guest rooms and public spaces as needed.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Wear a clean, approved uniform and nametag and meet grooming standards.
• Follow assigned clock-in, clock-out, break, and call-out procedures.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed