Front Desk Agent

Horseshoe Bay Resort • Dallas, TX

26d

About The Position

Crescent Hotels & Resorts is seeking a Front Desk Agent to join its Front Office team. The role greets and registers hotel guests, completes check-in and check-out, and supports outstanding guest service and financial profitability. The agent handles guest information and room assignments, confirms rates, codes electronic keys, accounts for rooms and services, operates the point-of-sale system, handles payments and currency exchange, and provides information about hotel offerings and the local area. The position also involves promoting hotel services, responding to guest requests, and resolving complaints and other issues in a timely and guest-focused manner.

Requirements

• Prior experience as a hotel Front Desk Agent or prior experience in a high-volume customer-facing industry.
• Passion for excellent customer service and guest satisfaction.
• Excellent computer skills.
• Team spirit.
• Availability to work a variety of shifts, including days, evenings, and weekends.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information, confirming guest details and room rates, selecting rooms, and coding electronic keys.
• Assist guests with check-out and ensure rooms and services are correctly accounted for.
• Use the point-of-sale system and handle money, credit and debit card transactions, other forms of payment, foreign currency conversion, change, and gift certificates and cards.
• Maintain thorough knowledge of room categories, rates, packages, promotions, the local area, and other hotel products.
• Answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions to achieve guest satisfaction.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates and their family members.
• RSP/401K matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and family members.
• Discounts at Marriott brand hotels worldwide.
• Health and wellness programs.
• Learning and development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed