Front Desk Agent

Highgate Hotels • Tracy, CA

10d • Onsite

About The Position

The Front Desk Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while helping maximize room revenue and occupancy. The role is at Fairfield Inn Tracy in Tracy, California. The agent handles guest questions and requests, reservations, check-ins and checkouts, cash and credit procedures, and shift paperwork while following hotel standards and maintaining a clean work area. The position also requires familiarity with hotel operations, promotions, emergency procedures, and the front desk computer system.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Maintain a warm and friendly demeanor.
• Effectively communicate verbally and in writing with employees and guests at all levels.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in accordance with hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Understand and apply complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• Customer service experience is preferred.

Responsibilities

• Answer guest inquiries about restaurants, transportation, entertainment, and other topics.
• Follow cash-handling and credit policies.
• Know current rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Collect necessary information for room reservations and follow rate-quoting procedures.
• Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete shift checklist tasks and duties promptly and efficiently.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare individual paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Follow emergency procedures and assist as needed.
• Maintain regular attendance, appropriate grooming, and required uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist in implementing solutions; handle, anticipate, prevent, identify, and resolve problems as necessary.
• Cross-train in other hotel-related areas and maintain the confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Paid holidays for full-time employees after a 90-day waiting period.
• Health benefits for full-time employees after a 90-day waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED