Front Desk Agent (Full-Time) - Holiday Inn Riverwalk - San Antonio, TX

IHG•San Antonio, TX

6d•Onsite

About The Position

The Holiday Inn San Antonio Riverwalk is located in the center of downtown San Antonio. Our hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well as steps away from beautiful historical landmarks in the downtown area. We are looking for people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. We are looking for more people like this to join our friendly and professional team.

Requirements

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Problem-solving skills
Fluency in the local language
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
Flexibility - night, weekend and holiday shifts are all part of the job
You’ll have a high school diploma or qualification.
Ideally, you’ll have spent at least one year in a front desk or guest service position
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Nice To Haves

Extra language skills would be great, but not essential
A college or university degree would be a bonus, but not essential

Responsibilities

Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help