Four Points Rancho Cucamonga - Front Desk Agent

Aimbridge Hospitality • Rancho Cucamonga, CA

6d

About The Position

The Front Desk Agent is the face of the hotel and provides welcoming, efficient guest service throughout check-in, the guest stay, and check-out. The role keeps front desk operations organized while handling reservations, guest requests, unexpected issues, and financial details. The position requires clear communication, quick problem-solving, and the ability to manage multiple tasks. The property is Four Points Ontario-Rancho Cucamonga, located on Route 66 with convenient access to Victoria Gardens, Auto Club Speedway, corporate offices, and Ontario International Airport.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Welcome guests and provide friendly, high-quality service.
• Handle guest questions and requests to help make their stay enjoyable.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly to challenges and resolve problems.
• Manage reservations, check-ins, and check-outs.
• Handle financial details and keep front desk operations organized.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401k retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED