Front Desk Agent

OLDHAM GOODWIN PAYROLL LLC•Katy, TX

34d•Onsite

About The Position

The Front Desk Agent greets and assists guests, completes guest registration, room assignments, and provides excellent service. This role requires a high school diploma or GED, with zero to three months of related experience or training, or an equivalent combination of education and experience. The position involves prioritizing and multitasking in high-pressure situations, strong communication skills, basic mathematical abilities, and proficiency in Microsoft Office Suite. The work environment is a typical office setting, usually moderately noisy but occasionally loud.

Requirements

High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.
Ability to prioritize and multi-task in high-pressure situations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficient in Microsoft Office Suite

Responsibilities

Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return
Check the guest in and out in an efficient manner
Anticipate the guests needs and exceeds their expectations
Proper cash and credit card handling
Communicate effectively with guests
Respond to guest inquiries and complaints in person and via telephone
Effectively operate the hotel computer systems
Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings
Monitor room availability, selling strategies, discounts and frequent guest program benefits
Communicate and coordinate work orders
Perform other clerical duties as needed, such as filing, photocopying, and collating.
Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Retrieve messages from voice mail and forwards to appropriate personnel.
Other duties as assigned