Part Time Weekend Front Desk Agent Friday/Saturday/Sunday

Crescent Careers • New Haven, CT

18d

About The Position

The Front Desk Agent greets and serves guests courteously and promptly to support high levels of guest satisfaction. The role handles guest registration, room assignments, payments, telephone and message requests, checkouts, and guest concerns. The agent coordinates with Housekeeping, Engineering, and Food and Beverage to help ensure guest satisfaction throughout each stay, while maintaining a professional manner and working effectively with coworkers. The schedule is part time, Friday, Saturday, and Sunday.

Requirements

• Ability to communicate in English.
• Self-starting personality and an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to pitch in and help coworkers with their duties and work as a team player.

Responsibilities

• Greet guests promptly with a friendly, genuine welcome and provide accurate information about hotel outlets and local attractions.
• Complete guest registration in the computer system, confirm relevant details and room rates, select rooms based on guest needs, code electronic keys, and provide welcome materials as appropriate.
• Verify and process credit cards; handle cash, make change, and balance an assigned house bank; accept and record vouchers, travelers checks, and other payments; convert foreign currency at posted rates; and post charges to guest rooms and house accounts.
• Answer telephone calls clearly and promptly, enter and retrieve messages, and retrieve mail, small packages, and facsimiles for guests upon request.
• Close guest accounts at checkout and determine guest satisfaction; address dissatisfaction, complaints, and service issues through research, assistance, and negotiated solutions, including revenue allowances when appropriate.
• Remain calm and alert during emergencies and periods of heavy hotel activity, using judgment and discretion to plan and implement appropriate steps.
• Coordinate with Housekeeping, Engineering, and Food and Beverage to support guest satisfaction throughout the guest stay.
• Follow attendance rules and be available for the regularly scheduled work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed