Front Desk Agent

Crestview Management, LLC•Irving, TX

32d•Onsite

About The Position

Marriott Dallas Las Colinas is a premier business and leisure hotel located in the heart of the Las Colinas business district. We serve business travelers, event guests, and leisure visitors who expect premium service, high standards, and a polished experience. Our team takes pride in creating a welcoming, professional, and smooth experience for every guest. We are looking for people who care about quality, teamwork, and hospitality. We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our Front Office team. The Front Desk Agent is one of the first and last points of contact for our guests and plays an important role in creating a positive hotel experience. This position is responsible for welcoming guests, completing check-in and check-out procedures, assisting with guest requests, providing information about the hotel and local area, and ensuring guest needs are handled promptly and professionally. The ideal candidate enjoys working with people, has strong communication skills, pays attention to detail, and can remain calm and professional in a fast paced environment.

Requirements

Previous hotel or customer service experience preferred.
Previous Front Desk experience is a plus.
Strong customer service and communication skills.
Professional appearance and positive attitude.
Ability to multitask and prioritize in a fast-paced environment.
Strong attention to detail and accuracy.
Ability to work independently while also being a strong team member.
Ability to remain calm and professional when handling guest concerns.
Basic computer skills and ability to learn hotel systems.
Experience with Marriott systems or hotel property-management systems preferred.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays.

Nice To Haves

Previous hotel or customer service experience
Previous Front Desk experience
Experience with Marriott systems or hotel property-management systems

Responsibilities

Welcome and acknowledge guests in a warm, friendly, and professional manner.
Provide efficient and accurate check-in and check-out service.
Assist guests with questions, requests, and concerns throughout their stay.
Provide information regarding hotel services, amenities, dining options, and the local area.
Anticipate guest needs and look for opportunities to exceed expectations.
Handle guest concerns professionally and involve a Supervisor or Manager when appropriate.
Maintain a positive and welcoming atmosphere at the Front Desk.
Process guest arrivals and departures accurately and efficiently.
Verify guest information, payment methods, and reservation details.
Process room charges, payments, deposits, and other Front Desk transactions accurately.
Assist with room assignments, room changes, upgrades, and other guest requests according to hotel procedures.
Maintain accurate records and complete required Front Desk documentation.
Monitor and respond to guest messages and requests.
Communicate important guest and operational information during shift handoffs.
Maintain a clean, organized, and professional Front Desk area.
Communicate effectively with guests, coworkers, and hotel leadership.
Work closely with Housekeeping to ensure rooms are ready and guest requests are addressed.
Communicate with Engineering, Food & Beverage, Sales, and other departments as needed.
Support Front Desk Supervisors and Managers with daily operational needs.
Work as part of a team to ensure smooth hotel operations and consistent guest experience.
Follow Marriott brand standards, hotel policies, and Front Office procedures.
Follow established cash-handling and payment procedures.
Protect guest privacy and confidential information.
Follow hotel safety and emergency procedures.
Maintain a professional appearance and demeanor at all times.