Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING • Miami, FL

7d

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, delivering exceptional customer service and providing valet services for residents. The employee reports directly to the Director of Operations. Days and hours may vary according to the property’s needs and may change to accommodate business requirements.

Requirements

• High school diploma or GED.
• At least six months of related experience and/or training.
• Previous valet work experience is required.
• Familiarity with computer software for performing various tasks.
• Organizational skills, excellent interpersonal skills, and strong communication skills.

Nice To Haves

• Some college.
• Previous work experience in the hospitality industry.

Responsibilities

• Greet guests in a standing, upright position and provide high-quality customer service.
• Monitor and authorize the entrance and departure of employees, visitors, and other people to support security and prevent theft; follow all check-in policies and procedures.
• Park and retrieve vehicles for residents.
• Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
• Use professional phone etiquette for incoming and outgoing calls to residents.
• Report observed violations of community Rules and Regulations.
• Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Maintain the key-control system and ensure keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk and assist the Concierge with package delivery as needed.
• Be familiar with fire alarm system operations and report incidents to management.
• Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
• Follow emergency-response standards and coordinate with Management, the Chief Engineer, or Fire Rescue and Police services.
• Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
• Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED