Front Desk Agent

MCR • Linthicum, MD

12d • $16 - $17 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes checking guests in and out, following up after check-in to confirm room satisfaction, maintaining knowledge of room rates and promotions, and receiving and recording incoming mail according to shift procedures.

All team members are expected to provide clean, friendly, well-organized, and safe hotel spaces. The Front Desk Agent contributes to guest satisfaction through attentive service, effective handling of concerns, knowledge of hotel amenities and events, and courteous telephone service. The position also requires teamwork, accurate completion of operational checklists and handover reports, and a clean, approved uniform with appropriate grooming and nametag.

The role may include helping clean guest rooms and public areas as needed. The employee must be comfortable with a varied schedule that may include evenings, nights, weekends, and holidays. The work involves standing for extended periods, operating computers and office devices, moving throughout the hotel, and lifting or transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise from phones and communication between coworkers and guests.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be able to listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to type, operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel facilities, amenities, rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep workspaces clean and organized and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate and timely shift handover reports.
• Wear a clean, approved uniform, nametag, and maintain grooming standards.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Arrive and clock in on time, clock out at the scheduled end of the shift unless otherwise directed, and never work off the clock.
• Clock in and out for breaks at the scheduled times and provide sufficient notice when calling out for a scheduled shift.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed