Front Desk Agent

Courtyard San Diego Rancho Bernardo • San Diego, CA

14d • $18 - $20 • Onsite

About The Position

The Front Desk Agent is the first point of contact for hotel guests, creating memorable experiences and lasting impressions throughout their stay. The role handles guest questions, requests, and complaints promptly and courteously, and supports an efficient, friendly, and error-free check-in and check-out experience. It requires coordination with hotel departments, knowledge of local attractions and hotel facilities, professional phone handling, and accurate cash and charge processing.

Requirements

• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous guest-facing customer service experience in a fast-paced environment.

Responsibilities

• Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
• Coordinate with other departments to handle guest requests in a fast-paced environment.
• Answer questions about the local area and hotel facilities, and provide directions and resources.
• Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
• Follow cash-handling procedures and post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Company-matched 401(k) plan.
• Paid time off, including vacation and sick leave.
• Paid holidays.
• Voluntary benefits, including accident, life, critical illness, and Flexible Spending Account options.
• Employee assistance program.
• Leadership development program and educational opportunities, including tuition reimbursement.
• Hotel benefits.
• Daily pay.
• Paid jury duty, personal, medical, and military leave in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed