Front Desk Agent

Pyramid Global Hospitality•Berkeley, CA

32d•Onsite

About The Position

Pyramid Global Hospitality is hiring a Guest Services Agent for the Residence Inn Berkeley. The role creates a welcoming first impression and memorable guest experience throughout each stay. The agent welcomes guests, assists with luggage, shares information about the hotel, its amenities, and the local area, and escorts guests to the front desk and their rooms. The position also includes parking and retrieving guest vehicles, helping keep the entrance organized, and working with other attendants to provide personalized service.

Requirements

At least one year of experience in a customer service role with high guest interaction.
Valid driver's license with no major infractions for six months.
Ability to solve problems as they arise.
Ability to work in a team environment.
Pleasant and helpful personality.
Ability to work a full shift standing and move between the valet lot and different areas of the hotel.
Strong desire to make an impact on others.
Outgoing and engaging personality.
Excellent verbal communication skills.
Ability to work in a fast-paced setting.
Availability to work various shifts, including weekends and holidays.

Nice To Haves

Hospitality industry experience.

Responsibilities

Provide engaging, exceptional customer service and take a sincere interest in guests.
Welcome every guest to the hotel.
Open vehicle doors for arriving guests.
Escort and orient guests to the front desk for check-in.
Park and retrieve guest vehicles as requested.
Escort guests and their luggage to their rooms after check-in.
Explain hotel amenities and useful information about the property to guests.
Coordinate with other attendants to provide personalized guest experiences and open doors for guests.
Help the lobby attendant keep the entrance area clean and organized.
Go beyond routine service to make a positive difference for guests and employees.