P/T Front Desk Agent

Sage Hospitality•New Orleans, LA

21d•$17 - $18•Onsite

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services. The role responds to telephone and in-person inquiries about reservations, hotel information, and guest concerns. At Hotel de la Poste, a soft-branded Renaissance hotel in New Orleans’ French Quarter, the position contributes to a guest experience shaped by the hotel’s historic setting and the city’s culture.

Requirements

High school diploma or equivalent.
No prior experience required.
High-school-graduate-level mathematical aptitude, knowledge of standard cash-handling procedures, and familiarity with computerized cash-register systems.
Past experience dealing directly with the public and general knowledge of basic customer-service skills.
Fluency in oral and written English.
Ability to use tact and understanding when handling varied customer-service problems, including stressful and highly emotional situations.
Strong organization and attention to written and verbal details, particularly when performing multiple tasks.
Ability to read written communications and a monochrome computer screen; operate computer, calculator, and telephone keyboards; understand and follow verbal and written instructions; multitask; and communicate verbally and in writing.
Ability to stand for most of the shift, repeatedly bend and kneel while filing, reach all areas of the hotel to assist clients, and occasionally carry and lift files and office items weighing up to 25 pounds.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-out by following established manual and computer procedures, closing guest accounts, and preparing rooms for the next sale.
Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures; provide precise hotel charges and maintain accurate records.
Answer inquiries and accept reservations in person and by telephone, accurately communicate hotel rates and information, and use suggestive selling techniques to increase room sales, occupancy, and revenue.
Maintain good customer relations by keeping informed about in-house and area functions and responding knowledgeably to questions and concerns in person and by telephone.
Operate PBX equipment to accept incoming calls, assist outgoing calls, schedule and set wake-up calls, and page guests.
Control front-desk cash transactions and take responsibility for a personal bank as specified by hotel policy.
Maintain a friendly, cheerful, and courteous demeanor.

Benefits

Medical, dental, and vision insurance.
Eligibility to participate in the company’s 401(k) program with employer matching.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Discounted room rates for Marriott and Sage properties.
Employee Assistance Program.
Discounts on hotels, restaurants, and other offerings.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.
Negotiated corporate discounts on home insurance, movie tickets, flowers, and more.
Fun and exciting work environment.
Competitive health and welfare plans.
Community-oriented workplace.